Monday, April 12, 2021

Cell Phone Dramedy

 So Wifey is, um, how to say this gently...LESS THAN CAREFUL with her phone. She loses it all the time. Usually, it's just a matter of having me call it, but back in November of 2019, it went missing for real. She thought she had turned off the ringer, and so the usual call and hear it didn't work, and D1 did "Find My Phone" and it showed the phone was somewhere on our property, but not precisely where.

She made a claim, paid the $200 deductible to the insurance company, and got a new one. She swore she'd take better care. Ha. As if.

In the mean time, last month D1 was cleaning out Wifey's dresser, and, alas, there was the lost phone. Why did Wifey put it there, and close the drawer and walk away? She is an international woman of mystery -- no one can know. But she now had a back up, in case it was needed. Last week it was.

The phone went mysteriously missing again. Rinse and repeat -- D1 did the "Find My Phone" search -- and, as Gomer Pyle said: Surprise Surprise Surprise. It was indeed at our address. But that was no help -- Lord only knows where Wifey placed the phone this time.

On Friday, I dropped her at the ATT store to reactivate the previously lost phone -- which works perfectly. They did. Problem solved. Yeah -- right!

An hour later, the phone was off again. I called 2 ATT reps, and the second one knew the answer: the phone had been "blacklisted" by the insurance company, once it had been reported lost back in '19. Wifey would have to call the insurance company to remove this terrible label. Somehow it wasn't a priority for Wifey over the weekend -- I fielded calls from friends Cara and Edna -- but today she asked me to call the insurance company.

Well -- after several attempts, including hang-ups, we got a human. And the human had to talk to a supervisor -- we didn't wish to make a claim -- just release the previously "lost" phone, and Wifey goes on her way like a turtle returned to her feet. Wifey was put on hold -- and then came the news: the company didn't allow it. Wifey would have to make a new claim, and receive a new phone -- after paying the $200 deductible.

I realized trying to show the absurdity of this would be futile -- as futile as trying to figure out where the damned lost phone was. So we agreed...and...they're sending someone here TONIGHT to set up the new phone. Hopefully it'll happen.

I also fielded a call about my suegra's possible urinary tract infection. I really don's want to become Wifey's full time phone butler.

Also, hopefully, maybe this phone won't get lost again for a good, long time. But I'm not betting heavily on that...

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